The US Support Engineer will be required to provide support to end users, mostly hospitals and healthcare provides, partners and distributors. The Support Engineer is to provide troubleshooting and technical support via phone, web based tools and email. Advise customers regarding the product’s proper use and address specific user issues. During problem escalation, act as a liaison between the customer and 2nd tier support. The candidate should be highly experienced in providing excellent customer service and problem resolution, installation and configuration of enterprise software products.
Required Skills: & Level of experience:
Strong ability to troubleshoot hardware and software problems in a logical and manner using both phone and direct communications with the client.
Excellent communication skills
Customer service orientation
Ability to work in a high-energy team environment, team player
Strong technical and analytical skill
Solid experience in problem analysis and resolution of software applications
Ability to handle clients professionally during all interfaces
Minor programming (scripting) capabilities is a plus
Minimum of 3 years IT experience supporting computers and network in healthcare organization
Previous helpdesk or on-site support
Electrical or Computer engineering relevant degree
Employment Type: Full time
Location: East coast, preferably the Tri-state area
Travel: Position requires up to 50% travel